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InfiniOne

Your embedded AI team.

Services

  • AI Strategy & Readiness
  • AI Integration
  • Workflow Automation
  • RAG & Knowledge Systems
  • Custom AI Development
  • AI Agents
  • Conversational AI
  • Managed AI Ops

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  • Real Estate
  • Logistics & Supply Chain
  • SaaS & Startups
  • Financial Services
  • Banking
  • Healthcare
  • Retail & eCommerce
  • Manufacturing
  • Professional Services
  • Marketing & Agencies

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  1. Home/
  2. The Integration Ladder

Assisted, automated, agentic.

Three rungs, applied to one process at a time: who does the work today, what would change, and what has to be true before anything ships.

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Blueprint drawing of a three-rung ladder with a routing line running up its side

Assisted: a person does the work.

The model drafts, extracts, summarises and retrieves, and the person in the chair edits and sends.

  • RAG search over contracts and tickets
  • Spreadsheet normalisation with frontier-model field matching
  • Draft replies inside the helpdesk

Move up once you have a baseline you measured, an evaluation set you can re-run, and somebody who still rejects bad output.

Automated: the system does the work.

Intake arrives, the pipeline classifies, extracts, routes and answers, and a person handles approvals and exceptions.

  • Leasing inquiries answered from property data
  • Invoice intake to ERP with an approval step
  • Zapier migrations to a self-hosted workflow platform

Move up once an exception queue has a named owner, you have decided which records may be written, and evaluations run on a schedule.

Agentic: the system acts inside guardrails.

The system picks its next step and calls the tools it needs, stopping at the value limits, record types and escalation rules you wrote.

  • An agent that triages, enriches and routes support tickets
  • Closed-loop follow-up across CRM and email
  • Multi-step back-office tasks with human sign-off

It stays switched on while the scope is one process, rollback takes seconds, and somebody reads the audit log every week.

Find your rung.

  1. Who signs off on the output today?
  2. Can you state items per week, minutes per item and error rate?
  3. Where does the data actually live?
  4. What does a wrong answer cost?
  5. Is there an evaluation set of real inputs with known-good outputs?

How an engagement runs.

  1. 1

    Working session

    You bring one process that costs hours. We map what an integration looks like.

  2. 2

    Assessment

    We measure the baseline, map the systems and say in writing whether to build.

  3. 3

    Build

    We ship into production on your stack, in milestones you can see and test.

  4. 4

    Run

    Monitoring, evaluation runs and model upgrades, reported against the baseline.

Services by rung

  • Data & RAG Knowledge SystemsRetrieval over your own documents, tickets and databases.→
  • Workflow Automation PlatformsOpen-source workflow automation on infrastructure you control.→
  • AI Agents & Workflow AutomationTool-using agents with escalation rules and audit logs.→
  • AI Strategy & ReadinessThe assessment that decides which rung a process belongs on.→

Bring one broken process.

No discovery marathon. Bring one process that costs your team hours and we will map what an integration would look like in a free 30-minute working session.

Book a working session→