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Assistants grounded in your own records, with the handoff to a person designed before launch rather than bolted on.
Thirty minutes. You bring one process, we map what it would take.
One to two weeks. We measure the baseline and rank the options.
Four to eight weeks. We ship into production on your stack.
Monthly and optional. Monitoring, evaluation runs, upgrades, the next use case.
Most bundled bots answer from a static article list and a decision tree. This one retrieves from your live records and cites what it used. If yours can do that, configure it instead.
It answers only from retrieved passages and says it does not know when retrieval returns nothing relevant. The evaluation set includes questions your content cannot answer, so that behaviour is scored.
On rules you set: low retrieval confidence, a named topic, an explicit request for a person, repeated failure, or anything commercial. The human receives the transcript and the sources.
No discovery marathon. Bring one process that costs your team hours and we will map what an integration would look like in a free 30-minute working session.