How Kelsey Management used AI to Improve Leasing and Sales

The Client

Kelsey Management is a leading player in the property management sector, managing rental properties across the United States.

The Challenge

Kelsey Management faced significant challenges in engaging potential tenants and efficiently managing the leasing process. The key issues included inefficient engagement with customers based on their specific rental preferences, low conversion rates from interactions to lease agreements, inaccurate property matching with customer preferences, prolonged lease agreement processes, and a lack of personalization in property suggestions and interactions.

Our Solution

To address these challenges, InfiniOne implemented an AI-driven chatbot solution, focused on conversational and sales-enhanced interactions. The solution used a language model to engage with customers based on individual rental preferences, integrated diverse property information sources like databases and PDFs, enhanced user queries with historical chat context for more personalized responses, employed GPT-4-Turbo for generating accurate and relevant responses, and utilized a vector store for efficient property information retrieval and management.

Implementation

• Developed a tailored AI chatbot using advanced language models
• Integrated diverse property information sources including databases and PDFs
• Implemented contextual understanding to enhance personalization
• Utilized GPT-4-Turbo for high-performance language processing
• Created an efficient vector store system for property information management

Results