AI chatbot enhances leasing, sales at Kelsey Management.
Kelsey Management is a leading player in the property management sector, managing rental properties across the United States.
Kelsey Management faced significant challenges in engaging potential tenants and efficiently managing the leasing process. The key issues included inefficient engagement with customers based on their specific rental preferences, low conversion rates from interactions to lease agreements, inaccurate property matching with customer preferences, prolonged lease agreement processes, and a lack of personalization in property suggestions and interactions.
To address these challenges, InfiniOne implemented an AI-driven chatbot solution, focused on conversational and sales-enhanced interactions. The solution used a language model to engage with customers based on individual rental preferences, integrated diverse property information sources like databases and PDFs, enhanced user queries with historical chat context for more personalized responses, employed GPT-4-Turbo for generating accurate and relevant responses, and utilized a vector store for efficient property information retrieval and management.
Increased engagement between customers and the chatbot
Higher conversion rates from interactions to lease agreements
Enhanced accuracy in matching properties with user preferences
Reduced time from initial conversation to lease signing
Improved user satisfaction due to more personalized and efficient service
InfiniOne developed an AI chatbot for Kelsey Management that transformed their leasing process by personalizing customer interactions, accurately matching properties to preferences, and streamlining the lease agreement process. The solution led to higher engagement, better conversion rates, and improved customer satisfaction.
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