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  3. Kelsey Management

How Kelsey Management used AI to Improve Leasing and Sales

AI chatbot enhances leasing, sales at Kelsey Management.

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Blueprint drawing of a cutaway apartment building joined by routing lines to a speech bubble and a stack of lease documents

The challenge.

Kelsey Management faced significant challenges in engaging potential tenants and efficiently managing the leasing process. The key issues included inefficient engagement with customers based on their specific rental preferences, low conversion rates from interactions to lease agreements, inaccurate property matching with customer preferences, prolonged lease agreement processes, and a lack of personalization in property suggestions and interactions.

What we built.

  • Built the leasing assistant on a frontier language model
  • Indexed the property databases and PDFs the team already held into a vector store
  • Retrieved property records from that vector store at answer time
  • Carried prior chat context into each reply, so property matches reflected stated rental preferences
  • Tuned the assistant for the sales side of the conversation, not only the question answering

Results of this engagement.

  • Increased engagement between customers and the chatbot
  • Higher conversion rates from interactions to lease agreements
  • Enhanced accuracy in matching properties with user preferences
  • Reduced time from initial conversation to lease signing
  • Improved user satisfaction due to more personalized and efficient service

“InfiniOne has helped reshape our operations by building AI solutions that help make our acquisitions and operations more efficient.”

Julia CournoyerDirector of Property Management, Kelsey Management

Where to go next

  • Conversational AI & Support AssistantsAssistants grounded in your own records that hand off cleanly to a human.→
  • Real Estate & Property Management→
  • FixPilot→

Bring one broken process.

No discovery marathon. Bring one process that costs your team hours and we will map what an integration would look like in a free 30-minute working session.

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